Processing

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In Stock Items:

Items listed for sale and shown "In Stock" are completed pieces and ready to ship. The items will ship exactly as pictured on product page which includes all accessories if applicable. All orders will be processed, packaged for shipping, and shipped within 1-3 business days of order/payment receipt date. Overnight shipping is available at a higher cost. Contact us for expedited shipping rates as those can vary.

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Out of Stock Items:

Out of Stock Items can be ordered as pre-orders and custom orders. Most out of stock items can be completed within 2 weeks of order date and finalization of order. This timeline excludes the Nursery Collection which is approximate 4 weeks from the order date and finalization of order. Once completed, items will be processed, packaged for shipping, and shipped within 1-3 business days. 

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Shipping Policy

 

Thank you for choosing to shop with us! Please review our shipping policy outlined below:

Digital Products:

No shipping fees for digital products. Once your payment is confirmed, you will receive an email containing the necessary download links or access instructions for your digital items.

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Custom Made to Order Items:

Custom Made to Order items will be shipped as soon as they become available. Please refer to the estimated shipping date provided at the time of purchase and in the description of the item you are ordering.

Shipping rates for pre-order items will be applied based amount of order with a flat fee of $8.95 for orders under $50 and Free for orders over $50

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Physical Items:

Physical items will be shipped via USPS First Class and tracking information provided.

Shipping rates are $8.95 for orders under $50 and Free for orders over $50 in the USA

Estimated transit/delivery times through USPS First Class:  4-9 business days 

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Processing Time:

Please allow 3 business days for processing of your order, excluding weekends and holidays. Orders placed after 2pm will be processed the following business day.

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International Shipping:

We currently offer shipping to select international destinations. International shipping rates are flat $35.00 for orders under $200.00 and Free for orders over $200.00

Customers are responsible for any customs duties, taxes, or fees incurred upon importation into their country.

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Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, if applicable, so you can track your package's journey.

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Delivery Issues:

If you encounter any issues with the delivery of your order, please contact us at info@twistedstitchcrafts.com and we will do our best to assist you.

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If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at info@twistedstitchcrafts.com.

By completing your purchase with us, you agree to adhere to the terms outlined in this shipping policy. Thank you for your understanding and cooperation.